You have received 20 € fee for an improper return outside the flexzone or away from stations?
Not everything is lost yet and you can still avert the fee. What do you have to do?
Also good to know:
successive rentals of the same bike by the same customer are merged to one rental if this is the cheaper option. The price for the rental then results from the period between the start of the first rental and the return of the second rental. Here's an example:
You've been renting a bike for 5 hours when you accidentally return it instead of parking it. The maximum daily rate applies for this rental. Now you want to continue riding and rent the bike again. The old rental will be continued, because a new rental would be charged again with 1€ / 30min. If the old rental is continued you're still within the maximun daily rate. The counter only starts again after 24h of rental.
nextbike is Europe’s bike share leader. We are getting more and more people on our bikes by making them a natural part of urban mobility. As pioneers, we have been developing sustainable bike sharing systems for over 14 years. We are currently active in over 200 cities, including Berlin, Warsaw, Glasgow, Cologne, Budapest and Riga. Worldwide we offer nextbikes as a complement to bus & train, e.g. in the USA, New Zealand and India. Our business model is based on cooperations with cities, public transport providers, universities and consumer brands. Together we make our cities even more livable and bike sharing a bit smarter every day.
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