New update on the current situation
Lately we're dealing with a vast amount of blind destruction of our bikes.
The vandalism on our bikes has reached a critical level, and we have to realize that the public safety for our bikes is no longer given. We had to limit the service area temporarily to ensure an acceptable service and to avoid long, time-consuming ways. Our service team is working around the clock and is at its limit. We hope to restore the usual availability as soon as possible.
Thank you for your understanding and the encouragement we have received in the last few days.
You can continue to support us by reporting broken or untraceable bikes. To do so, scan the QR code on the bike with your phone camera and report the bike directly via the opened website or email us to lostandfound@nextbike.com with the subject "Cologne Vandalism".
Your Cologne Team
About us
nextbike is European market leader in bike-sharing. The micro mobility pioneer has been developing smart bike sharing schemes since 2004. Currently, nextbike has established its bike sharing service as an elementary component of urban and regional mobility in over 300 cities worldwide. Integrated into public transport, the company offers millions of users the ideal means of transport for their daily needs – be it a classic bicycle, an e-bike or a cargo bike. Since 2021, nextbike GmbH has been a wholly owned subsidiary of TIER Mobility. As part of the merger, nextbike turned into the joint brand nextbike by TIER.
Contact
nextbike GmbH
Erich-Zeigner-Allee 69-73
04229 Leipzig
Service: +49 (0) 221 292 033 90
E-Mail: kundenservice@nextbike.de
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